Shipping policy

This Shipping Policy ('Policy') applies to all purchases from us, unless stated otherwise.

(1) GENERAL

(a) At ab accessories ('we/our/us') customer satisfaction is our priority. 

(b) We are committed to delivering your orders in accordance with this Policy.

(c) In this Policy, we use the term "customer", "you", or "your" to refer to a person who buys goods from us. 

(d) Please read our Terms and Conditions along with this Policy.

(e) By making a purchase from us, you agree to this Policy. If you do not agree to this Policy, then please do not finalise your purchase.

(2) SHIPPING COSTS

(a) A flat fee of $10 (Ten Australian Dollars) applied to all products that are purchased from us. 

(3) HANDLING AND DELIVERY TIMEFRAMES

(a) Delivery times are indicative and can vary due to external factors. For example, this could occur due to public holidays, extreme weather events, unusually high demands, supply chain disruptions, transportation issues, incorrect or incomplete shipping address, or a range of other reasons. 

(4) SHIPPING UPDATES

(a) Once your order is shipped, you will get a tracking notification with the details of the courier service provider and other relevant information from the carrier. 

(5) SHIPPING COURIER AND GENERAL SHIPPING INFORMATION

(a) Our default carrier/delivery partner is Sendle.

(b) You will be provided the details of your carrier with your shipping confirmation.

(c) If the carrier offers "authority to leave" your order at your specified address without needing a signature, and your opt for this, please be aware:

- If the delivery person deems the location unsafe, they will not leave the package unattended. The package may be taken to a nearby facility for you collect. This may result in additional costs or delay for you. 

- We (and our carriers) are not responsible for any lost, stolen or damaged packages. 

(d) Your shipping address cannot be changed once your order has been placed.

(e) You shall ensure that all information that is submitted by you to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.

(f) If you have entered incorrect shipping details or contact information, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction. 

(g) We reserve the right to change shipping carriers at any time. 

(6) PACKING FOR DELIVERY

(a) All products are inspected before being dispatched. 

(7) WHERE WE SHIP TO

(a) We delivery our products throughout Australia subject to this Policy.

(8) DISCLAIMER OF LIABILITY FOR THIRD PARTY SERVICES

(a) You acknowledge that we use third-party carriers for shipping and delivery services. While we aim to partner with reliable and efficient carriers, we are not responsible for any delays, errors, damages, or losses caused by these third-party services. This includes, but is not limited to, mishandling, late deliveries, lost or damaged goods, and any other issues that arise during the transport and delivery process. 

(9) SHIPPING DISPUTES AND RESOLUTION

(a) Our customer service team will assist where possible, but the ultimate responsibility for resolution in the event of a dispute or issue with the shipping of your order, such as delays, loss or damaged lies with the carrier service. 

(10) INDEMNITY

(a) By using our services, you agree to indemnify, defend and hold harmless our business, including its directors, officers, employees, agents, and affiliates, from any claims, liabilities, losses, damages, and expenses, including reasonable legal fees, arising from or related to any acts or omissions of third-party carriers used for shipping your order. 

(11) PRODUCT INSPECTION 

(a) Upon receiving the products you will make a full inspection, investigation and/or examination of the products.

(b) In the event that you consider that the products have been damaged prior to delivery, you must notify us of such damage, within seven (7) days of having received the products. 

(c) In the event that the products have actually been damaged prior to delivery, and you have notified us of said damage (and provided evidence of said damage) with seven (7) days, then we will comply with our obligation under the ACL, which may require us, at our cost to repair or replace the products or provide a refund. 

(d) In the event that you claim that the products have been damaged but you do not notify us of such damage with seven (7) days, then we will not be obliged to replace or repair the products, or provide a refund, unless the ACL or any other applicable laws provide otherwise. 

(12) TITLE

(a) Title to the product(s) will remain with us until we have received the purchases price in full together with any applicable taxes, duties, shipping or delivery costs or other fees or charges payable to us by you in relation to your product(s). 

(13) YOUR DATA

(a) The privacy of your data supplied to us during the shipping procedure is also governed by our Privacy Policy. 

(14) UNEXPECTED AND/OR DISRUPTIVE EVENT(S)

(a) We shall not be considered in breach of guarantee or terms of service and shall not be liable to you for any cessation, interruption, or delay in the performance of it obligations by reason(s) beyond our reasonable control, whether foreseen or unforeseen.  These include but not limited to natural disasters, pandemics, fire, the action of the court or public authority, change of law or similar event. 

(15) POLICY LAST UPDATED

(a) This Policy was listed updated on 20 February 2024.

(15) CONTACT DETAILS

(a) For any feedback, concerns, or questions, please reach out to us at abaccessories@outlook.com.au